Do I have to pay to get access to Portal and healow™ app?
Access to Portal and the healow™ app are completely free. We share this information with our patients to acquaint them with their children’s health and how to make better healthcare decisions.
Is having online access secure?
Yes, the information is completely secure. It is protected with a username and password / PIN number of your choice and through SSL encryption, making it as secure as online banking.
What can I access through the mobile app and Patient Portal?
We share information with our patients that we feel can help them and keep them informed. Every practice is different, and we try to provide patients with key aspects of their children’s health. For a complete list of features, ask our friendly staff.
How do I sign up?
Signup is simple and outlined in the steps above. You should receive a username and password from our practice via email that you can print out and customize after your initial login. Access can be made via any web browser, or through the smartphone app.
What if I forget my username and/or password?
The app and the Portal have functionalities that allow you to reset your username and/or password. Just select the "trouble logging in" button and follow the steps provided.
What if I need technical assistance?
User support is built into the web portal and the app, or you can ask a member of our staff.